1) About us

ASTROLAB MEDIA LIMITED (“AstroLab”, “we”, “us”, “our”) provides digital and marketing services, including strategy, creative, advertising, content, analytics, and consulting.

2) Eligibility & acceptance

By using our website or Services, you confirm that you have the authority to enter into these Terms on behalf of yourself or the entity you represent and that you will comply with applicable laws.

• If you do not agree with these Terms, do not use our website or Services.
• If you are using the Services for a business, you represent that you have authority to bind that business.

3) Scope of services

We provide professional digital/marketing services as agreed in writing (e.g., proposal, statement of work, email confirmation, invoice description). The exact scope may include:

• Marketing strategy, audits, and consulting.
• Creative production (design, copy, landing pages, ad creatives).
• Paid advertising management (e.g., Meta, Google, TikTok), where applicable.
• Analytics, tracking, reporting, and conversion optimization.
• Content planning and operational support.

Any timelines, deliverables, and channels are estimates unless expressly agreed in writing.

4) Quotes, onboarding & client responsibilities

To deliver the Services effectively, you agree to provide timely access, information, approvals, and materials reasonably requested by us.

• Brief & assets: You are responsible for the accuracy and legality of information, claims, creatives, product details, and any assets you provide.
• Access: You may need to grant access to ad accounts, websites, analytics, or other tools. You are responsible for maintaining secure credentials.
• Approvals: You are responsible for reviewing and approving deliverables; delays in approvals may affect timelines.
• Compliance: You are responsible for ensuring your business, offers, and content comply with applicable laws and platform policies.

If we cannot perform due to missing access/materials or delayed approvals, timelines and outcomes may be impacted.

5) Fees, invoices & payment terms

Fees are as stated in your proposal, invoice, or written agreement. Unless otherwise agreed in writing:

• Payment timing: Invoices are due upon receipt (or within the payment period stated on the invoice).
• Subscription/retainer: Retainers are billed in advance for each service period.
• Late payments: Late payments may result in paused work and/or access suspension until payment is received.
• Expenses: Third-party costs (e.g., ad spend, software subscriptions, stock assets, production costs) are your responsibility unless explicitly included.
• Taxes: Fees are exclusive of any applicable taxes unless stated otherwise.

Advertising budgets are paid directly by you to the relevant platforms unless expressly agreed otherwise.

6) Performance, third-party platforms & disclaimers

Marketing outcomes depend on many factors beyond our control (e.g., product/offer quality, pricing, seasonality, competition, website performance, inventory, and platform algorithms). Therefore:

• No guaranteed results: We do not guarantee sales, revenue, ROAS, rankings, or specific performance outcomes.
• Third-party platforms: Platforms may reject, limit, suspend, or disable accounts/campaigns. We are not responsible for third-party decisions or outages.
• Tracking limitations: Attribution/measurement may be affected by cookies, consent settings, iOS/Android privacy changes, blockers, or platform reporting differences.

Our website and Services are provided “as is” and “as available” to the maximum extent permitted by law.

7) Intellectual property

Unless otherwise agreed in writing, intellectual property is handled as follows:

• Your materials: You retain ownership of your pre-existing content, trademarks, logos, and assets you provide.
• Our materials: We retain ownership of our pre-existing templates, processes, know-how, tools, and methodologies.
• Deliverables: Upon full payment, you receive a non-exclusive, worldwide license to use the deliverables we create for you for their intended purpose. If you require full assignment/transfer of rights, it must be agreed in writing.

You may not resell, sublicense, or distribute our templates, source files, or internal frameworks unless explicitly permitted in writing.

8) Confidentiality

We may exchange non-public information (e.g., strategy, pricing, account data). Each party agrees to keep confidential information private and use it only to perform or receive the Services, except where disclosure is:

• required by law or a competent authority; or
• necessary to our professional advisers or subcontractors under confidentiality obligations.

9) Prohibited use

You agree not to use our website or Services to:

• Violate any law, regulation, or third-party rights.
• Transmit malware, attempt unauthorized access, or disrupt systems.
• Harvest data, scrape, or reverse engineer any part of the website (except where allowed by law).
• Misrepresent your identity, affiliation, or authority.
• Promote illegal, deceptive, or harmful products/offers, or content that violates platform policies.

10) Term, suspension & termination

These Terms apply while you use our website and, for paid Services, for the duration stated in your agreement. We may suspend or terminate access to the website or pause Services if:

• you breach these Terms or applicable laws;
• your payments are overdue;
• we reasonably believe continued performance may create legal or compliance risk; or
• we receive credible allegations of unlawful or policy-violating activity.

Either party may terminate an ongoing engagement according to the cancellation terms stated in the proposal/invoice or, if none are stated, upon reasonable written notice. Fees incurred up to the termination date remain payable.

11) Limitation of liability

To the maximum extent permitted by law, ASTROLAB MEDIA LIMITED will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Services will not exceed the total fees you paid to us for the Services in the three (3) months immediately preceding the event giving rise to the claim (or, if lower, the amount stated in your agreement).

Nothing in these Terms limits liability that cannot be limited under applicable law (e.g., fraud, intentional misconduct).

12) Indemnity

You agree to indemnify and hold harmless ASTROLAB MEDIA LIMITED from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from:

• your breach of these Terms;
• your products, offers, content, or claims (including compliance with laws and platform policies);
• materials you provide that infringe third-party rights; or
• your misuse of the website or Services.

13) Privacy

Our handling of personal information is described in our Privacy Policy. By using our website or Services, you acknowledge that you have read and understood the Privacy Policy.

14) Changes to services or terms

We may update these Terms from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date indicates when these Terms were most recently revised. Continued use of the website after changes means you accept the updated Terms.

15) Governing law & disputes

These Terms are governed by the laws of Hong Kong, without regard to conflict of law principles, unless a mandatory consumer protection law in your jurisdiction provides otherwise.

Any disputes arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Hong Kong, unless mandatory law requires otherwise.

16) Contact

If you have questions about these Terms or the Services, contact: